bP
brendin P
1 reviews | Active since Oct 2020
29 Oct 2020, 10:57
DSTV upgrades & over billing
DSTV sends sms's to existing customers about offering discounts if they upgrade their packages & paying a lower rate in the event, but its a ******* & they over charge you after completing the upgrade. after numerous calls to their call centre, none of their consultants can resolve the issue & all of them tells me a different story. my over charged bill was escalated 5 days ago & it still hasnt been resolved. very appalling service!!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Oct 2020, 11:24Hi Brendin Pillay,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Oct 2020, 11:24
Official
Hi Brendin Pillay,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
bP
brendin P's updateReviewer Update
29 Oct 2020, 11:32i received an sms from DSTV offering an upgrade to the compact plus package at R470 per month for the next 3 months. on the 6th October 2020, i called in & completed the upgrade. the consultant informed me to pay R60 as a pro rata amount for the rest of October, which i did.
i went in to pay the November subscription of R470 "as stated in the sms" & i was told that its R578.03
i made the payment because i didnt want to default & have the subscription suspended. thereafter i decided to call customer service regarding the over charged bill & have been kicked around for the past 6 days with no reason nor resolution
i went in to pay the November subscription of R470 "as stated in the sms" & i was told that its R578.03
i made the payment because i didnt want to default & have the subscription suspended. thereafter i decided to call customer service regarding the over charged bill & have been kicked around for the past 6 days with no reason nor resolution
bP
brendin P's update29 Oct 2020, 11:32
Reviewer Update
i received an sms from DSTV offering an upgrade to the compact plus package at R470 per month for the next 3 months. on the 6th October 2020, i called in & completed the upgrade. the consultant informed me to pay R60 as a pro rata amount for the rest of October, which i did.
i went in to pay the November subscription of R470 "as stated in the sms" & i was told that its R578.03
i made the payment because i didnt want to default & have the subscription suspended. thereafter i decided to call customer service regarding the over charged bill & have been kicked around for the past 6 days with no reason nor resolution
i went in to pay the November subscription of R470 "as stated in the sms" & i was told that its R578.03
i made the payment because i didnt want to default & have the subscription suspended. thereafter i decided to call customer service regarding the over charged bill & have been kicked around for the past 6 days with no reason nor resolution