1 reviews | Active since Jun 2020
DSTV UPGRADE ****
Smartcard:***. I called DSTV call centre on the 16th June 2020 to upgrade from DSTV Access to DSTV Compact, we were told that we will have to pay R430 on the 20th of June 2020 of which we agreed, later on the same day we received a message saying we have to pay R645 on the 20th of June 2020
I called the call centre again on Wednesday the 17th of June 2020 to enquire about the discrepancies in the amounts, the agent said that we have to pay additional pro rata amount on the 20th.
Today (19 ,June 2020) our services have been disconnected due to non payment despite the fact that our payment date is via a debit order on the 20th of each month.
We are now being told that we were supposed to pay R88 on the 16th , despite the fact that non of the previous two agents informed us
At the moment we have to pay recconection fee for the error caused by DSTV agents. THIS IS A ****
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards D
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards D
DStv: Hello Peter Team
SmartCard Nr: ***. Despite the fact that I have explained that I have two packages on Access and I only wanted to upgrade one of them. MultiChoice has decided to defend it's employees. WHY DO THEY REPLY PRIVATELY IS IT TO PRETEND AS IF THEY HAVE RESOLVED OUR ISSUES?
Smartcard:**********. I called DSTV call centre on the 16th June 2020 to upgrade from DSTV Access to DSTV Compact, we were told that we will have to pay R430 on the 20th of June 2020 of which we agreed, later on the same day we received a message saying we have to pay R645 on the 20th of June 2020
I called the call centre again on Wednesday the 17th of June 2020 to enquire about the discrepancies in the amounts, the agent said that we have to pay additional pro rata amount on the 20th.
Today (19 ,June 2020) our services have been disconnected due to non payment despite the fact that our payment date is via a debit order on the 20th of each month.
We are now being told that we were supposed to pay R88 on the 16th , despite the fact that non of the previous two agents informed us
At the moment we have to pay recconection fee for the error caused by DSTV agents. THIS IS A ****
Why should I pay recconection fee when my services were suspended before payment, and why should I pay for the incompetence of their Customer Care Consultants
SmartCard Nr: ***. Despite the fact that I have explained that I have two packages on Access and I only wanted to upgrade one of them. MultiChoice has decided to defend it's employees. WHY DO THEY REPLY PRIVATELY IS IT TO PRETEND AS IF THEY HAVE RESOLVED OUR ISSUES?
Smartcard:**********. I called DSTV call centre on the 16th June 2020 to upgrade from DSTV Access to DSTV Compact, we were told that we will have to pay R430 on the 20th of June 2020 of which we agreed, later on the same day we received a message saying we have to pay R645 on the 20th of June 2020
I called the call centre again on Wednesday the 17th of June 2020 to enquire about the discrepancies in the amounts, the agent said that we have to pay additional pro rata amount on the 20th.
Today (19 ,June 2020) our services have been disconnected due to non payment despite the fact that our payment date is via a debit order on the 20th of each month.
We are now being told that we were supposed to pay R88 on the 16th , despite the fact that non of the previous two agents informed us
At the moment we have to pay recconection fee for the error caused by DSTV agents. THIS IS A ****
Why should I pay recconection fee when my services were suspended before payment, and why should I pay for the incompetence of their Customer Care Consultants