DSTV ************ BUSINESS PRACTICES

It has been a week since my complaint. I was told that my refund was successfully submitted for approval, a lady by the name of Lesego Kwapeng assisted me, she informed me that the amount should be back in my account in the next 4 to 7 days. I have since sent her an email to request an update on the approval, she has not responded. I called customer care, they requested my proof of payment once again, how many times should I send this until my Plee is heard, according to the agent there was nothing about my refund on the system. The Agent went to the extent to tell me that the amount won't be refunded to me but will be moved from my Sister's DStv account DStv account, this has truly upset me as this is not what was communicated in all interactions I have had, this is absolutely ************ business practice. all I need is the amount refunded back to me NOT my DSTV account. I don't have to jump through hoops. It is bad enough that I am getting a portion of the amount, not the full amount. REFUND ME MY MONEY!!!!