DSTV ************ Billing - Total Rip-off!

DSTV treats it's loyal paying customers like trash. DSTV, are you that desperate to snatch that last penny out of our pockets? Paid my monthly subscription on the 02 March 2019 and today on the 22 you tell me that I owe you? When I ask your call center your agents are clutching at straws telling me about an upgrade done three months ago, why not bill me on the spot when I upgraded? Why not even tell me that there are fees associated with upgrading? You already charged me a reconnection fee, are you that desperate? My customer number is ********** 0, please amend; don't make your problems mine.