AE
Andre E

1 reviews | Active since Oct 2016

04 Oct 2016, 11:05

DSTV Unresponsiveness

<p>I app**** 3 times for the price lock deal for R949 per month. It was indicated that an agent will contact me within 48 hours. This was not the case. I only heard from DSTV +- 72 hours later. After successfully completing the application via call with one of the agents (who wasn't very helpful) I received the email address I need to send my documentation to. The required documentation was sent the morning after. This is now the 5th day that I am waiting for a response... It took some serious consideration to finally start using the service and this is my experience thus far. Not happy...</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Oct 2016, 11:39
Official

Dear Andre Eksteen

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Oct 2016, 11:45
Official

Dear Andre Eksteen

A follow up request has been sent to our PriceLock department and feedback will be communicated soon.

We apologise for the delay.

Regards

Elna

Best regards,