DStv unprofessional call centre agents

I am frustrated at the lack of professionalism I recieved from DStv call centre consultants. I was on Priceplan and they made it an inconvenience when it came to debiting my account. I would spend my airtime talking to different consultants a day just to be assisted with my query. This weekend was the worst. I spent 2 hours in total to be assisted with my query and they all were telling me about technical errors. More frustrating is how you can talk to 3 call center agents and get 3 different solutions. It took me 39min before I could be transferred to management. I pay for their services and have to pay for my calls. You go to walk in centres and they still call the call centre. Even now my problem has not fixed. I have reached a point where I have to take down names and times of my inter actions with them. DStv really needs competition. I wonder if "technical error" is the fist thing they teach their call centre agents.