DSTV unprofessional and ****py service!

I have been off DSTV for a year because of their ****py service. I came back in October 2019 on the compact plus subscription with no PVR functionalities. Come January they automatically change my subscription without notification to Premium and they bill me on that. At that time I am not aware and I didn't even use any of the additional channels that they added nor any PVR functionality. The call centre lady agrees that it was their fault but she insist that I still need to pay for PVR because I enabled it on the 05th January @ 1h00 am. Why the hell would I wake up and bother enabling the PVR because all they have is repeats and the only reason I subscribed was for Disney Junior for the kids.

I shouldn't have bothered with you guys. What an awful service from a lady I tried escalating to her name Olwethu and it seems she is a manager who is blank and doesn't know what she is doing. I asked for a complaints line or email she says she doesn't know. Anyway I cancelled everything and I shouldn't have bothered going back.