LD
Lebogane D
1 reviews | Active since Nov 2020
04 May 2021, 16:25
DSTV unprofessional and no TCF
I accidentally added one extra zero when making a payment last month which amounted to R3990. Its my 2nd week now of the back and forth via email. I spoke to an agent today and she sounded very unprofessional and like she had no idea what was happening instead all she's good at is advising me to change to a debit order payment method, of which I have my reasons why I am not paying it like that... I waited 5-7 working days as they had said but now they are telling me that it's only now the refund is going to be processed and should now wait 7-14 working days.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 May 2021, 19:06Hi Lebogane MsBlack Ditshego,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 May 2021, 19:06
Official
Hi Lebogane MsBlack Ditshego,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Lebogane D's updateReviewer Update
13 May 2021, 14:2110 days later, I am still not refunded.. If a refumd was processed, why would it take the whole month to go through. Mxm
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Lebogane D's update13 May 2021, 14:21
Reviewer Update
10 days later, I am still not refunded.. If a refumd was processed, why would it take the whole month to go through. Mxm