DSTV unprofessional and ***********

Item: DStv (MultiChoice)
Rating: 1
Author: Gino G

I recently signed up for a Black Friday deal with you guys for a compact subscription which includes the DSTV explorer ultra decoder, installation, price lock for 24 months of R499 a month.

Installation was scheduled for today at 10am, when I called the installer he mentioned that he informed your company that he cannot do the installation as he will be on holiday. I need this installation sorted out before the end of business today as this incompetence on your part is unacceptable. The installer even said you still sent a decoder to him when he said he cannot do the installation

I don't also understand why an installer from Somerset West was allocated to come do an installation in Mitchells Plain

I'm currently on the line with your contact center, a lady answer asked me for my ID then put me back into the queue to hold, this is extremely unprofessional get your **** sorted please I expect feedback ASAP

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

23 Dec 2021, 11:54

Hi Gino Goodall ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply23 Dec 2021, 11:54

Official

Hi Gino Goodall ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Gino G's updateReviewer Update

24 Dec 2021, 09:59

I still have not received a call from any of your consultants, I called in myself and spoke to Mpho who was supposed to get back to me to find out what the process is going forward since the decoder was delivered to an installer that is on "holiday" and also outside of the 25km radius... how stupid is this? you guys need to get back to me urgently and have this sorted out

Gino G's update24 Dec 2021, 09:59

Reviewer Update