DSTV Unprofessional

I phoned in twice and spoke to 2 different consultants asking to please cancel my subscription with DSTV ASAP. I asked what the cancelation fee or amount to be paid so I can settle the account as well as have everything stopped including the debit order.

I spoke to a lady bonolo who told me to pay an amount of R180.00 which I paid while she was on the phone to me when I paid the amount and said everything was in order and cancellation has taken place.

I asked her please make sure it has all been handled correctly as I don’t want to encounter any issues.

I have now been debited from DSTV after asking twice to cancel the debited order and also been informed by bonolo that everything would be canceled.

I would like DSTV to go through the call and listen as what was said so it can be sorted out. I have instructed my bank to reverse the payment as instructed to the consultant at DSTV

I find it extremely unprofessional and would like to be taken off your system completely