DSTV ********LY DEBITING MY ACCOUNT YET THEY OWE ME THOUSANDS!!!

PATHETIC SERVICE

FEBRUARY COMPLAINT NOT RESPONDED TO.

DSTV OWE ME THOUSANDS FROM FAILING TO CANCEL A SERVICE IN DECEMBER 2018

1. In December 2018 I opted for a bundled package of R749, to commence over a 12 month duration; 2. My current service was cancelled when the new decoder [stemming from the new package] was installed; 3. Multichoice continued to debit both amounts in January 2019- a complaint was lodged and this was never rectified; 4. The situation commenced again in February 2019- namely the double debit and a further complaint was lodged; 5. It was only in March 2019 that my account was correctly debited in the amount of R749 HOWEVER despite several undertakings by DSTV, the excess amounts debited form my account was never refunded; 6. As a result, I reversed the I correct debit order deduction for February 2019, which in effect still resulted in a shortfall of the amount owed to me; 7. Today, Multichoice has debited my account ********ly in the amount of R2318.00- I assume for the debit order reversal amount as well as the R749 premium for April 2019;