DSTV ********LY DEBITING MY ACCOUNT - TERRIBLE SERVICE

with the pathetic service i received from DSTV, they deserve a ZERO star rating. I was misled to believe that if i reconnected my services, i would receive a discount. First, the dumb consultant never processes the debit order and so they disconnect the services a week later. When i called to enquire, it was clearly admitted that it was their error. I have to repeatedly tell these idiots that i do not have an extra view so stop the charges. they cant process the correct debit order and then proceed to over charge me again, with a promise to credit my account for the next month. im supposed to be paying R649 per month but come May, they ********ly debit my account with R919. I say ********ly, because i did not authorise a debit order for that amount. this is in contravention of payments law. I then call them on 26/03/2020, ***-i83, and the consultant promises this will be corrected. NOTHING HAPPENS. i call again a few days later and speak to an even dumber consultant - who has the gall to argue with me over the charges. Monli, the consultant, tells me that i have to pay R100 extra for extra view because this allows me to use the box office, pause and rewind functions - she insists!!!! i have never heard such BULL in my life. google the contract services and you will see it does not pertain to this functionality. ***-i85. i refused to speak further to her and asked to speak to the manager. She tells me he will call me back in an hour, his name is SIBUSISO. fast forward to today and NO ONE has called me. i am still out of pocket for TWO debit orders. People are struggling financially under lockdown but this company is ********ly debiting accounts with whatever amount they feel like - no justification. i am so tired of their pathetic services! I WANT MY MONEY BACK DSTV!!!!