DSTV - ******** direct debit

After months of phone calls and emails back and forth, I don’t feel like I’m getting through to the customer service agents. This is my last resort to try and resolve this, this issue is really impacting me negatively.

I cancelled my DSTV direct debit subscription in 2015. In 2016, I did a couple of cash payments at retailers over the winter months and I didn’t have any issues, I was actually very impressed that I could watch TV on a ‘pay as you go’ method. I decided to do it again in the winter of 2017 and did a cash payment in June 2017 at a retailer and the last cash payment was in September 2017.

In November 2017 DSTV enabled by direct debit and I noticed this when I was looking for my bank statements. I was shocked since I didn’t request that my direct debit should be activated. I contacted DSTV and they told me to go to my bank and reverse the direct debit, which I did. Ever since then DSTV has not stopped contacting me to repay the November direct debit.

I don’t understand how everything could be fine on my account in 2016 with cash payments and the June 2017 cash payment didn't even trigger a direct debit for July. According to the customer service some mag-tape activated the direct debit, which just doesn’t seem possible and it would have happened sooner, if a mag-tape caused issue! Its feels like you aren’t sure how the direct debit was activated, but you expect me to pay for something I didn’t request. All the details should be on Enquiry Reference Number: # ********** . If the cash payments caused issues, it would have done so in 2016. I don’t understand why I need to pay for someone’s mistake.

I feels like I’m being bul**** into making this payment. It is not like I used the service, because after the end of the month of my last cash payment, I got an error on the TV, like usual, if I didn't make a payment.