Dstv unilateral Upgrade

I have been with dstv as a customer who pays for their service for the past two decades for one of their bouquet.Recently i was shocked when i paid for the monthly premium on the 30 March 2025 i paid double the amount as i normally do time to time however this time was due to Multi choice notice that they will be increasing the premium on the 01 April 2025. To my surprise dstv decided to change my bouquet to a more expensive one as they saw extra money i paid them i don't normally watch dstv due some reasons it is for the young ones to watch cartoons i only realized on the 03 April that the option have been changed i phoned them immediately they assured me to fix this as i due to a glitch in their system it will be fixed .at the beginning of May they they switched off the service and is no longer playing i called them on the 05 May 2025 they apologize and switched it on again for two days then i phoned them on the 09 May again they said i need to pay for them to connect my service i was shocked that Dstv is so disparate to make money come what may come with upgrading my bouquet without my concern i am really disappointed with this company