DSTV unhappiness

My decoder broke and was unrepairable, then I was advised to sign up for the dstv price lock for 24 months with installation. What a mistake!!! Since then my DSTV account is incorrect for the past 3 months, I have phoned DSTV customer services and only one lady tried to help me all the other opperators is incompotant and impolite, putting the phine down when you are trying to resolve your account, can say that I was polite as I am very frustrated at this stage.