DStv Unfair Treatment of Customers

I pay my premiums via debit order every month - I am on a Compact subscription. on the 20th of August DStv downgraded my account Access without my consent. I tried fixing the problem using the DStv App and unfortunately my account was upgraded to Premium subscription, and at the same time I tried to remedy the error my selecting the compact subscription however this did not take any effect as desired. on the 31 of August 2020 my account is being suspended and there is some re-connection fee required to activate the account. this is not the first time that this is happening on my account. I now suspect that DSTV is doing this purposely just to solicit re-connection fees from unsuspecting customers. this behavior must be investigated as this proves to be a fair market conduct issued that if Multi-choice is not brought to book they will continue with this kind of behavior to the detriment of customers.