Dstv unfair treatment and subscription wrongfully cut off

Im writing this to express my concerns and the incompetence of your staff and multi choice as a company. I was called by dstv multi choice to offer me a discount of a 24month premium of R379..i then accepted the amount and offer as i was originally paying R420 included of insurance. I was happy with the offer and requested for my debit order date to be changed from deuctucting on 1st to the 7th monthly. To my suprise no debit order has gone off and i have money in my account for weeks now. Bare in mind im a pensioner and get grant on 4th or 5th there is no fixed date specifically hence i requested for a change. . now my DSTV Line has been cut off before the arranged date.I was called to inform me of my penalty fee of R50..the agent confirmed the dates were changed according to her system to the 6th monthly. But they still closed it before the date. Something must be done with unprofessionalism and *******

Lemuell Phokoje