Dstv unfair disconnections

Highly upset with the service @dstv gives. My mother paid her account through @clicks payment portal on the 29/10/2021 and there was so many issues but that was resolved and reconnection was made a week later. But every week since then she has been disconnected twice. This is her 5th disconnection and everytime she must phone for reconnection,which costs over R30 airtime. She is more disconnected than reconnected but @dstv wants full payments when they clearly not competent operators. Someone needs to look into this immediately.