VT
Velma T
1 reviews | Active since Apr 2020
12 Oct 2022, 18:57
Dstv unfair charge's
I am very disgusted with DStv they are just running ****s. I paid my DStv in full every month so now in October they ran a promotion for the full package at r599 and I called in and asked all the important questions like is there any addition fees I was told no. So I upgraded. Now I get the bill r990 a whole package money not even the promotion. When I caalledthy give me so may stories about me owing and r200 for this ad I was suppose to pay for upgrading. Nonsense. And when I say downgrade me I still owe r20p for what from where and why just alot of random nonsense. And I'm so livid and angry at Dstv.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Oct 2022, 18:58Hi Velma
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2022, 18:58
Official
Hi Velma
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2022, 16:20Hi Velma,
Kindly note that we tried to contact you today at 4:03pm however your number went to voicemail. The reason for the call was to first apologise for the inaccurate information and the service you've received. The correct offer of R 599 for Premium has been app**** to your account, this offer is not inclusive of the Access fee which is R 110 (PVR functions and Xtraview) and decoder insurance. We've further reversed the R 134, 84 that was incorrectly charged.
Please do advise on a convenient time to contact you so that we can do a breakdown of the account seeing that there is a scheduled downgrade for the 15th October 2022.
Kind regards,
DStv: Hello Peter Team
Kindly note that we tried to contact you today at 4:03pm however your number went to voicemail. The reason for the call was to first apologise for the inaccurate information and the service you've received. The correct offer of R 599 for Premium has been app**** to your account, this offer is not inclusive of the Access fee which is R 110 (PVR functions and Xtraview) and decoder insurance. We've further reversed the R 134, 84 that was incorrectly charged.
Please do advise on a convenient time to contact you so that we can do a breakdown of the account seeing that there is a scheduled downgrade for the 15th October 2022.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2022, 16:20
Official
Hi Velma,
Kindly note that we tried to contact you today at 4:03pm however your number went to voicemail. The reason for the call was to first apologise for the inaccurate information and the service you've received. The correct offer of R 599 for Premium has been app**** to your account, this offer is not inclusive of the Access fee which is R 110 (PVR functions and Xtraview) and decoder insurance. We've further reversed the R 134, 84 that was incorrectly charged.
Please do advise on a convenient time to contact you so that we can do a breakdown of the account seeing that there is a scheduled downgrade for the 15th October 2022.
Kind regards,
DStv: Hello Peter Team
Kindly note that we tried to contact you today at 4:03pm however your number went to voicemail. The reason for the call was to first apologise for the inaccurate information and the service you've received. The correct offer of R 599 for Premium has been app**** to your account, this offer is not inclusive of the Access fee which is R 110 (PVR functions and Xtraview) and decoder insurance. We've further reversed the R 134, 84 that was incorrectly charged.
Please do advise on a convenient time to contact you so that we can do a breakdown of the account seeing that there is a scheduled downgrade for the 15th October 2022.
Kind regards,
DStv: Hello Peter Team
Best regards,