dstv unfair billing system

Good day

I called on the 20th /03/2020 and I spoke to Princess Motswagae as I had a very disturbing sms saying we need to pay 1646 I asked them how as we on compact we normally pay 660/6640 what has changed? She then said no there was a mistake from their side the amount we ned to pay its 640 we paid it .

Saturday the 11th April we again get the sms saying we have not received your payment and hat to stop your account amount needed its r762.29 we paid r779 same day, after same day another sms says we have to pay r1269 by the 25th April?

Today on the 15 April I called spoke to a lady named Deferenda who advised its due on the 25th of April and the account is up to date , can this 1269 be removed as I will not be paying that how are us charging us?

We spoke to Hlela Boyi who escalated this to the team leader Amelia in P.E who advised they will call us back till today nothing from her? Today was told she is still on tea I am assuming she is still on tea even now.

Should this not be solved by or before COB 16/04/2020 I will be escalating this to the correct channel

Ncikazi Dlamini *** Patrick Dlamini ***