DSTV unexplainable disconnection Fee

I pay dstv R399 via debit order on the 25th, I wake up on the 27th with my service disconnected due to non-payment. I get an sms at 8h15 saying my account is suspended. The next sms is at 10h15 thanking me for payment, I have been reconnected with a R50 fee and that the next next debit order on 25 August is now R499. The debit order didn't bounce. I call the call center, using my airtime and I am told the systems are down. If DSTV is going to be a cause of stress they must let me know so I can cancel the service. If a cent more than R399 is taken from account, I will cancel the service. This is a warning from a very unhappy customer.