RB
Reza B

1 reviews | Active since Dec 2013

25 Nov 2020, 14:30

DSTV *********

One star only because I couldn't go into the negative. DSTV customer service should be ashamed of themselves. I cancelled my account months ago with telephonic confirmation that there was no balance outstanding. I get a phone call today that we have been handed over to lawyers, as dstv decided to give us additional 1 month viewership without our consent or knowledge. What's worse, is that we had no idea we had an outstanding balance!???? *** DSTV. Your communication is absolutely pathetic for a JSE listed company. Your way of ******ing additional money out of your client is completely *********. I have never been in arrears on any of my accounts in my life. Ur communication is poor. Never again will I do business with your pathetic company. Looking forward to a genuine competitor entering the market.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2020, 14:48
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2020, 18:40
Official
Good day Reza, 

We have tried to contact you on  ***, with no success.

It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. 

We do need to have your account details to access your DStv account and investigate. 

Alternatively send us an email to ***, include your account details and we will assist you accordingly. 

Please be assured of our best service and intentions at all times. 

Kind regards, 
DStv Help Team

Best regards,