CM
Claire M
1 reviews | Active since Nov 2020
07 Jul 2021, 09:48
Dstv- unconsented reactivation and billing
Customer no. ***5 I have disconnected DStv for over a year and had a credit balance on my account. Without my knowledge or consent, their system erroneously reactivated my subscription which eroded my credit and my hardware unit remains disconnected. I was alerted to this following a debit off my bank account. I tried calling Dstv and held on for 15 minutes with no success.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jul 2021, 10:51Hi Claire,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jul 2021, 10:51
Official
Hi Claire,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CM
Claire M's updateReviewer Update
07 Jul 2021, 18:01Thank you for the prompt response and the positive outcome. Kindly advise on the credit of R400 on my Dstv account
CM
Claire M's update07 Jul 2021, 18:01
Reviewer Update
Thank you for the prompt response and the positive outcome. Kindly advise on the credit of R400 on my Dstv account