MK
Mauritz K
1 reviews | Active since Sept 2015
10 Sept 2015, 20:09
DSTV unavailable for 1 week
About 2 months ago I replaced my PVR decoder with an Explora. Another residential account was opened and each month my service got suspended because I have 2 accounts. It has been 6 days since my DSTV has been on and I even have a R300+ credit! I have been calling since Monday morning, 20 calls, 15 promises that it has been escalated and supervisors and technical staff is attending to it...no call...e16-4 all the way....nice one....<br> Consumer Protection Act will be my next step....
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Sept 2015, 12:35Hello Linuc82,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply14 Sept 2015, 12:35
Official
Hello Linuc82,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team