DSTV Unauthorized deduction from my Bank Account

I am appalled by the level of service received from DSTV regarding a refund of additional fees levied by DSTV. Customer number ***

I paid R699,00 on the 05 November 2022 for DSTV streaming premium services which was activated. On the 05 December 2022 a further R1637,00 was deducted from my account (without authorization as I have not signed up for any debit orders). The two month Dstv premium streaming equates to R1398 (Nov and Dec 2022). I paid a total of R2336 to DSTV in just 2 months which means I should be refunded R938 for the overcharges. DSTV consultants makes reference that an additional streaming service package (Compact Plus) was added to my account however I did not add any additional services as this would have led to duplication of channels as I had already subscribed to DSTV Streaming Premium services. I have raised this challenge with the DSTV consultants on 5 different occasions since Nov 22 with each consultant having a different view or recommendation on why a refund can not be processed. I was told by two consultants that R938 will be refunded to me as per reference number ***-i7 however when I followed up on the 05/01/2023 another consultant says that DSTV is unable to process any refunds since the customer activated the "duplicated services". For this reason I believe there is no rationale for DSTV not to apply consistency in providing advice and the unfair practice of deducting additional charges for services not approved by the customer. I personally would never use DSTV again!! Hopefully the Consumer Protection ACT does provide remedies for such instances.