Dstv unauthorized debit order

I have been a loyal DStv customer for over 14 years but the last 2 months have been hell. From a change in my package that I never requested , to being for a decoder insurance for up to May 2020 next year, the last one was that my account was debited for R1253.00 on the 27th of September 2019 yet I have always paid for my package via Eft and had already done so despite not having been getting the amount due from DStv. I contacted the DSTV call center and they confirm that this was their own system fault due to a recent upgrade I was told. I requested for the debit to be reversed and I was told it will take 7 to 10 working days but the billing department will contact me.

By the 4th of October I had not recieved a call from DStv billing department. I drive to DStv Umhlanga where I sat with a consultant who then told me the my packages have now been fixed and that billing will reverse the unauthorized debit.

Today 14 October 2019 still nothing has happened and no communication.

I called the called center asked for the contact number for billing and I was told billing is strictly outbound and when I demanded to speak to Zikhona’s supervisor the call was cut.

I feel that DSTV no longer values me as a customer and maybe my being a loyal customer means nothing to them.

I am seriously considering Cancelling my service with dstv