JC
Janet C
1 reviews | Active since Nov 2021
17 Mar 2022, 16:04
DSTV unauthorised debit order
On the 30th January my mother cancelled her subscription. She had been told that this only required 1 day for processing and it would be cancelled. We received confirmation via email that both the DSTV and the insurance had been cancelled.
On the 12th of February the full subscription was taken and she was told that because she had not cancelled this in time it would have to be paid.
Lo and behold if another months subscription has now been taken.
On trying to contact the call centre, when entering in her ID number the voice prompt says that it is invalid.
What is going on Multichoice?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Mar 2022, 17:25Hi Janet ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Mar 2022, 17:25
Official
Hi Janet ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Mar 2022, 14:55Hi Janet,
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We are not able to access the account with the information provided. Please provide us with the ID number or customer number, so that we can assist you.
Awaiting your reply.
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We are not able to access the account with the information provided. Please provide us with the ID number or customer number, so that we can assist you.
Awaiting your reply.
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Mar 2022, 14:55
Official
Hi Janet,
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We are not able to access the account with the information provided. Please provide us with the ID number or customer number, so that we can assist you.
Awaiting your reply.
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
We are not able to access the account with the information provided. Please provide us with the ID number or customer number, so that we can assist you.
Awaiting your reply.
DStv: Hello Peter Team
Best regards,
JC
Janet C's updateReviewer Update
18 Apr 2022, 10:50Once again my mother has been debited! 2 weeks ago when we called in again we were told that this matter was resolved. Contact the client NOT ME! USELESS
JC
Janet C's update18 Apr 2022, 10:50
Reviewer Update
Once again my mother has been debited! 2 weeks ago when we called in again we were told that this matter was resolved. Contact the client NOT ME! USELESS