DSTV unacceptable support

My DSTV showmax came up with error that does not exist on self-service channels. My first call to call centre went through to some consultant out at some public place where I can hear a lot of personal activity and noise but no acknowledgement so hung up after more than 5 mins. Second call I get asked to provide my log in details and my password for Showmax and I find that unacceptable and in contravention of basic customer information security practice so no help whatsoever.