DSTV - unacceptable service
<p>DSTV, I have been on the phone for 5 hours today trying to sort out an issue. Spoke to 5 different agents who asked me to swop cables around in various different ways, non of this has helped. Also took in my decoder in to an outlet of yours for a software update as instructed but this also had no success. Everything was working fine until 1 day certain channels were not working. I have spoken to a supervisor, who cannot assist either. I am a loyal DSTV customer for the past 15 years and pay more than a R1000 per month. I cannot understand that you do not have something as simple as a customer care service team who can come out and assist your clients at their homes. I have been expecting a DSTV manager call me back to sort this out but yet again another disappointment as I am still waiting. You have my contact details. D.FTebbutt </p>
Dear Deon
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Deon
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Deon
Reference is made to our telephonic discussion.
We are liaising with our technical team for further assistance in this regard.
They will also contact you to follow up.
Thank you for taking your time and bring this matter to our attention.
Best regards
Dinah
Best regards,
Good day Deon
Reference is made to our telephonic discussion.
We are liaising with our technical team for further assistance in this regard.
They will also contact you to follow up.
Thank you for taking your time and bring this matter to our attention.
Best regards
Dinah
Best regards,
Good day Deon
Please accept our apology for your inconvenience.
We are liaising with our Xtraview technical team for an urgent assistance in this regard.
We will continue to follow up with you, our best interest is resolving your query.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
Good day Deon
Please accept our apology for your inconvenience.
We are liaising with our Xtraview technical team for an urgent assistance in this regard.
We will continue to follow up with you, our best interest is resolving your query.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
Good day Deon
As per our telephonic discussion, kindly get an accredited installer to check your installation. Please note that the installer's call out fee will be at your cost.
As requested, we will follow up with you and check the outcome of the installer's visit.
Kind regards
Dinah
Best regards,
Good day Deon
As per our telephonic discussion, kindly get an accredited installer to check your installation. Please note that the installer's call out fee will be at your cost.
As requested, we will follow up with you and check the outcome of the installer's visit.
Kind regards
Dinah
Best regards,
Good day Deon
We could not get hold of you today and discuss your query telephonically.
As previously discussed, we needed to find out if your installation was checked.
Best regards
Dinah
Best regards,
Good day Deon
We could not get hold of you today and discuss your query telephonically.
As previously discussed, we needed to find out if your installation was checked.
Best regards
Dinah
Best regards,
Good day Deon
We still could not get hold of you today to discuss your query telephonically.
Our interest is to ensure that you have been assisted.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Deon
We still could not get hold of you today to discuss your query telephonically.
Our interest is to ensure that you have been assisted.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,