DSTV - unacceptable service

<p>‪DSTV, I have been on the phone for 5 hours today trying to sort out an issue. Spoke to 5 different agents who asked me to swop cables around in various different ways, non of this has helped. Also took in my decoder in to an outlet of yours for a software update as instructed but this also had no success. Everything was working fine until 1 day certain channels were not working. I have spoken to a supervisor, who cannot assist either. I am a loyal DSTV customer for the past 15 years and pay more than a R1000 per month. I cannot understand that you do not have something as simple as a customer care service team who can come out and assist your clients at their homes. I have been expecting a DSTV manager call me back to sort this out but yet again another disappointment as I am still waiting. You have my contact details. D.FTebbutt ‬</p>