DSTV UNABLE TO SOLVE THE PROBLEM FOR MORE THAN A MONTH REGARDING A NEW DECODER REPLACED WITH THE OLD DECODER AND BEING BILLED FOR BOTH

<p>*** / ***8-I50</p> <p>ON THE 28/03/2016 I PHONED INTO DSTV TO ADVISE THAT WE HAD BOUGHT A NEW DECODER BECAUSE OUR OLD ONE WAS GIVING US PROBLEMS. SUBSEQUENTLY WE HAVE BEEN BILLED NOW FOR BOTH DECODERS WHEN I TOLD THEM THAT WE WERE REPLACING THE OLD ONE. I HAVE PAID THE R99.00 SUBSCRIPTION FEE EVERY MONTH AND NOT BEEN ADVISED THAT THE ACCOUNT WAS IN ARREARS UNTIL THE SERVICE WAS SUSPENDED AND I HAD TO PHONE IN TO ENQUIRE WHAT THE PROBLEM WAS. THAT WAS IN MAY 2016 THAT I PHONED IN BUT SINCE THEN I HAVE PHONED IN TO GET TO THE BOTTOM OF THE PROBLEM AND HAVE DISCUSSED THE SAME ISSUE WITH ABOUT 5 DIFFERENT CONSULTANTS AND EVERY TIME EACH CONSULTANT PROMISES TO COME BACK TO ME AND STILL NO JOY. TODAY I PHONED IN YET AGAIN BECAUSE THE ACCOUNT HAS BEEN SUSPENDED AGAIN AND FINALLY THEY APPARENTLY HAVE ONLY NOW LISTENED TO THE RECORDING AND ARE SAYING THAT I DIDNT ADVISE THEM TO CANCEL THE OLD DECODER BUT I FAIL TO UNDERSTAND THAT AS THEY CAN SEE ON THEIR SYSTEM THAT WE HAVE NOT BEEN USING THE OTHER DECODER. WHEN ASKED FOR THEM TO SEND ME THE RECORDING, THEY SAID I WOULD HAVE TO GO INTO THE BRANCH TO LISTEN TO IT. WHEN ASKED WHAT FOLLOW UP MEASURES THEY HAVE IN PLACE IF I AM DISPUTING THE ISSUE I WAS TOLD THAT THERE ARE NO MEASURES. NEEDLESS TO SAY THE ISSUE STILL REMAINS UNRESOLVED AND I FIND IT HIGHLY UNACCEPTABLE THE WAY THAT WE HAVE BEEN TREATED WITH THIS WHOLE MATTER. NO APOLOGY FOR THEM NOT GETTING BACK TO US OR SOME SORT OF RESOLUTION / RESPONSE. EVERYTIME I HAVE HAD TO FOLLOW UP ON THEM. THEIR SERVICE LEVELS ARE TERRIBLE. I AM BEYOND FRUSTRATED WITH THIS ISSUE. PLEASE CAN SOMEONE HELP US TO RESOLVE THIS MATTER URGENTLY AS WE ARE BEING BILLED R50.00 RECONNECTION FEES EVERY TIME THAT WE ARE DISCONNECTED AND NO-ONE IS HELPING.</p>