DSTV unable to resolve streaming subscription

Have had no DSTV for almost the whole of February. Have been trying without success to relink my premium streaming package. DSTV keep telling me I have an Explora Decoder linked to my account. I have been explaining for the past few months that I do not have a decoder, but stream through a media box. I have delinked my account, relinked and repurchased the premium streaming package as recommended by their customer care consultants - yet still no picture. Only a DSTV logo then buffering which continuously repeats. Nobody can seem to help me or understand what the problem is, so I am left with no option but to cancel my subscription and keep watching Netflix which has given me zero problems since subscribing a few years back. Pity ..... :-(