Dstv unable to help me with their own systems, Only Lies!!!!

Please can I be assisted as I made payment on the 16th of July 2024 using the Dstv whatsapp number. I requested for an amount to pay and was given R428.69 on the 16th July at 18h52.

I have since been disconnected from using my data and I cannot even top up because now there is suddenly an amount outstanding. This is totally unfair as I rely on your systems to give factual and accurate information. I paid the amount due and I feel that it's unfair for me to be disconnected whilst payment was made. My dispute is that I now acknowledge the debt but I feel it's unfair to be disconnected without option of topup because of the short charge. The money will be paid in the next 3 days but I can't be disconnected when it wasn't my fault.