IM
Itumeleng M
1 reviews | Active since Feb 2019
20 Feb 2021, 13:44
DsTV unable to clear their error code E143-3: DISAPPOINTING!!!!
I have been struggling with error code E143-3 since 5am. I spoke with a Call Centre lady for over 20 and she could not help. She promised to have someone call me within max 1 hour. I waited for more than 1 hour. When I did receive the call I was driving. I have been struggling to call the centre, again, for more than 1 hour. Can someone please assist with clearing error code E143-3, or is DsTV Call Centre unable to assist? Rest assured, once I win my family over to streaming, I will terminate my engagement with DsTV as in yesterday
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Feb 2021, 13:55Hi Itumeleng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Feb 2021, 13:55
Official
Hi Itumeleng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Feb 2021, 19:56Hi Itumeleng,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the decoder played after you connected it without any help from DStv customer care team.
I have also escalated to our technical consultant to find out why you often get the E143 error code on your HDPVR 2P decoder. I will then provide feedback on 22 February 2021.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the decoder played after you connected it without any help from DStv customer care team.
I have also escalated to our technical consultant to find out why you often get the E143 error code on your HDPVR 2P decoder. I will then provide feedback on 22 February 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Feb 2021, 19:56
Official
Hi Itumeleng,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the decoder played after you connected it without any help from DStv customer care team.
I have also escalated to our technical consultant to find out why you often get the E143 error code on your HDPVR 2P decoder. I will then provide feedback on 22 February 2021.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, you confirmed that the decoder played after you connected it without any help from DStv customer care team.
I have also escalated to our technical consultant to find out why you often get the E143 error code on your HDPVR 2P decoder. I will then provide feedback on 22 February 2021.
Kind Regards,
DStv: Hello Peter Team
Best regards,
IM
Itumeleng M's updateReviewer Update
21 Feb 2021, 07:38I am experiencing the same E143-3 error again. Is fair that I have to engage hellopeter for DsTV to assist like it happened yesterday? Your service is appalling, abhorrent and pathetic
IM
Itumeleng M's update21 Feb 2021, 07:38
Reviewer Update
I am experiencing the same E143-3 error again. Is fair that I have to engage hellopeter for DsTV to assist like it happened yesterday? Your service is appalling, abhorrent and pathetic