DSTV Unable to cancel easy to join but try and cancel

Unable to cancel my DSTV Attached is over an Hour conversation and still not canceled 😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page. I need a few details before transferring you to an agent! Please click the button below to continue. 11:43 AM I want to cancel my DSTV how do i do it and when will the last day be 11:44 AM We'll be sad to see you go!

To assist you with any cancellations, we first need to verify your account.

Kindly tap on the option "Speak with an Agent" and we'll be right there to lend a hand! 🙌 Speak with an Agent 11:44 AM speak wit an agent 11:45 AM I need a few details before transferring you to an agent! Please click the button below to continue. 11:45 AM Continue 11:45 AM Please fill out the details below and click Send 👇

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Who is the registered Account Holder SEND 11:46 AM Petrus Johannes botha 11:47 AM Please enter your name 11:47 AM Petrus 11:47 AM Please enter your phone number 11:47 AM *** 11:51 AM Please enter your email address 11:51 AM *** 11:52 AM Select Issue Please select a valid issue from the list below and click Send👇

Click here to select a query Send 11:52 AM cansel subscribtion 11:53 AM We'll be sad to see you go!

To assist you with any cancellations, we first need to verify your account.

Kindly tap on the option "Speak with an Agent" and we'll be right there to lend a hand! 🙌 Speak with an Agent 11:53 AM where is that obtion to speak to an agent 11:54 AM Select Issue Please select a valid issue from the list below and click Send👇

Click here to select a query Send 11:54 AM I want to cancel my DSTV in TOTAL 11:56 AM We'll be sad to see you go!

To assist you with any cancellations, we first need to verify your account.

Kindly tap on the option "Speak with an Agent" and we'll be right there to lend a hand! 🙌 Speak with an Agent 11:56 AM Speak with an Agent 11:56 AM I need a few details before transferring you to an agent! Please click the button below to continue. 11:56 AM Continue 11:56 AM Please fill out the details below and click Send 👇

Your name

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Who is the registered Account Holder SEND 11:56 AM Alright. Please give us a moment while one of my team members steps in... ℹ️ Thank you for your patience, Petrus . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. 11:59 AM ℹ️ During your wait, there will be no menu options available. 11:59 AM 12:09 PM, Today any idea how long the wait will be as I have been waiting more than 10 minutes? 12:09 PM ℹ️ Thank you for your patience, Petrus . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. 12:11 PM ℹ️ During your wait, there will be no menu options available. 12:11 PM 12:36 PM, Today DS/Lerato N has entered the conversation Hi, thank you for contacting LiveChat. You're speaking to Lerato and I'll be assisting you today. 12:37 PM 12:42 PM, Today Due to no response we will need to end this chat. Apologies for the inconvenience

Please don't hesitate to contact us for assistance We're available until 23.00. 12:42 PM Click the button below to rate this interaction Rate Now 12:42 PM This conversation has been marked complete. an hour ago You are Offline 42 minutes ago You are now Online 29 minutes ago I need a few details before transferring you to an agent! Please click the button below to continue. 2:02 PM Continue 2:03 PM Please fill out the details below and click Send 👇

Your name

Your phone number

Your email address

Click here to select a query

Who is the registered Account Holder SEND 2:03 PM Select Issue Please select a valid issue from the list below and click Send👇

Click here to select a query Send 2:03 PM cancel 2:03 PM Please select an option using the buttons below DStv Showmax 2:03 PM I can't watch DStv 2:03 PM Alright. Please give us a moment while one of my team members steps in... Hi , thank you for contacting LiveChat. You're speaking to Lesego and I'll be assisting you today. 2:04 PM Good Day 2:05 PM Is there anything that you would want me to assist you with? 2:05 PM Please cancel my DSTV 2:06 PM Kindly confirm the following so that we can have a look into your account;

· ID Number/Passport Number

· Name and Surname

· Physical address (house number, str name, suburb) · Cell phone number . Email address 2:06 PM Are you still there? 2:08 PM *** Petrus J Botha 16 Mimosa Avenue, Ashley, Pinetown 3610. *** 2:08 PM I’ve noticed that you don’t have device insurance for your decoder. This insurance covers your DStv device in the case of theft, malfunction, electrical damage and/or fire. Great news - there is NO excess payable when claiming.

Would you be interested in device insurance?

The monthly premium is R27 for a DStv HD decoder, R39 for an Explora or PVR R39 for an Explora Ultra R29 for a C model router R25 for a R model router R29 for a Streama 2:09 PM I want to cancel the description on mt DSTV decoder ? 2:11 PM Hullo are you still there! 2:13 PM why do you want to cancel 2:17 PM Because its to expensive and to many repeats!! 2:19 PM Lesego what is the progress with my canserlation? 2:20 PM kindly note that i need to escalate and your cancelation will be scheduled 2:23 PM Why do you need to escalate I want to cancel don't need any escalation needed cancellation only. 2:25 PM Are you still there? 2:25 PM Yes I am waiting for you to cancel my contract. 2:26 PM we escalate 2:28 PM How long must I wait? 2:29 PM you will check after 24 to 48 hours 2:31 PM