DSTV UMHLANGA SERVICE CENTRE

Extremely disappointed with the level of customer service at the Dstv Service centre in Umhlanga. The consultants do not seemed trained in their duties and do not have the relevant level of understanding on their products that they should have. I wasted 3 hours of my personal time trying to resolve an issue with my decoder only to be told in the end that they cannot help me because they dont have any decoders available. The consultant left me sitting at the desk for almost an hour while he disappeared into the back room. He didn't once bother to come out to explain where he was or what the delay was.

I tried getting assistance from other consultants and eventually the "supervisor" who all had the same dont care attitude. It seems as if every time their is a situation that they cannot handle they disappear into the back room hoping the customers get tired of waiting and go away.

This is shocking and unacceptable level of customer service. One would think that considering the exorbitant amounts that we pay as premium dstv subscribers some of that money should be allocated to employing and training competent customer service agents.

This experience was capped off when the consultants and supervisor were making comments to each other in Zulu, not realizing that in this day and age after so many years lf democracy that many South Africans understand and can speak in several of our official languages.

Pathetic service. I will never go back to that service centre and am cancelling my premium subscription after almost 15 yrs of being a subscriber.