DSTV UMHLANGA HAS WORSE SERVICE IN DURBAN

MY NAME IS MR REUBEN NAIDOO HAVE BEEN A SUBSCRIBER FOR YEARS WITH DSTV. I BOUGHT THE DUAL VIEW DECODER FOR R3500. I BEEN HAVING COUNTLESS PROBLEMS WITH THE DUAL VIEW DECODER AND I HAVE LOST COUNT OF THE AMOUNT OF DECODERS I HAD CHANGED BECAUSE THEY HAVE BEING GIVEN ME REFURBISHED DECODERS. I HAVE HAD ENOUGH OF THIS SO I WENT INTO STORE ON THE 6 FEBRUARY 2015 AT 16.42. AFTER SPEAKING TO THE CONSULTANT AND MANAGER THEY HAVE NOT GIVEN ME A PROPER ANSWER TO AS WHY IM SUFFERING WITH THE DEFECTIVE DECODERS. THE MANAGER WAS MR STHEMBISO BIYELA WAS OF NO HELP. I WAITED IN THE STORE FOR 2 HOURS 30 MINUTES FOR THEM TO SORT MY PROBLEM OUT. SO WHEN THEY DECIDED TO GET ME A DECODER THEY HAVE REALISED THEY DONT HAVE STOCK OF MY DECODER AVIALBLE. SO THEY HAD NO OPTION BUT TO GIVE ME 2 DECODERS IN PLACE OF MY DECODER. BUT THEY WIL BE CHARGING ME EXTRA FOR THE DECODERS THEY HAVE GIVEN ME. THEY WANTED ME TO GET MY OWN INSTALLER TO SORT OUT THE CONNECTIONS. THIS IS RIDICULOUS. TIME WASTED, TRANSPORT FUEL COSTS, NOW BECAUSE THEY HAVE DEFECTIVE PRODUCTS WE HAVE TO SIT WITH THIS ****. MY STUFF WAS WORKING PERFECT SO WHOS PROBLEM IS IT. WHY SHOULD I PAY?<br> TILL DATE I DONT HAVE DSTV. MR R NADOO ***