DSTV - Ultra View Decoder Issues

I received an Ultra view decoder from DSTV in February this year. They hounded me for more that a year, until I eventually gave in and "upgraded", although my previous decoder was working 100% for a couple of years already.

The sound started to play around when you pause (PVR) - when re-started, the sound was not sincronized, which then led you to change channels and back again, in order for the sound to sinc again. Needles to say, very frustrating as "pause" is used so that you can continue later.

Three weeks ago the decoder started playing up with Catch up and viewing recordings - after numerous calls to the call centre to re-set from their side, and 3 weeks later, they could not fix the issue and then did a "hard reset" on my decoder, which meant all my recordings was wiped - This still did not fix the problem - I was then advised that they can't to anything (or wont) and I had to go to the local DSTV agency. I went there 3 times this week, only to find endless long ques, which I could not stand in, as I need to work. Firday morning (07/06/24), I arrived at the agency at 07h10 in the morning and waited for them to open up. Behind me in the que was 4 other customers, with the same decoder and same issue. The one gentleman is back for the 5th time - he said they give him re-furbished units every time - some of them only lasting two weeks, then he has the same issue.

Speaking to the agent, I asked why are noting being done about these decoders as it is very clear that there is an issue - he acknoledged that this is a common issue, but was not sure why Multichoice are not doing anything about this - I requested that I get a new decoder - This was denied, as the problem has to be in the first 60 days of purchase in order to receive a new decoder - he disappeared for about 10mins, only to come back and said that there are no units to replace and that he will phone me in next 5 business days to come and exchange for a refurbished unit (in the mean time I must be happy to pay for full PVR subscription, which I am not receiving)

I am not happy to say the least - One would think that Multichoice will do what they can to sort out the issue - I have been a client for nearly 30years on full subscription - never have I had this issues before. (and never did I tell them that I can't pay - they must wait)

I asked the agent if I could re-instate my old decoder in the mean time, and was told no - should I do that, the current decoder will be removed from my subscription and will not be replaced.

This is totally unacceptable! DSTV you need to sort out your products!!