Dstv Ultra non delivered after 1 and a half month.

After being a Dstv Client for years we recently decided to upgrade to the dstv Ultra decoder through Price Lock. But to our surprise 1 month and a half later after calling numerous times to enquire about installation the job was reassigned to another installer. This installer was given wrong information to install the same decoder we currently have, the installer did a grate job with installation and linking the other decoders but we still did not receive our Dstv Ultra Decoder. I have noticed I am charged a higher installment for next month but my issue is not resolved, the consultants just say they will escalate my issue and someone will call me but I am still waiting. It appears the people working for Dstv is failing us as clients, they don't keep their word. Poor service Cape Town