DSTV *****ulently Activating Services and Not Closign and Refunding a PrePaid Account

Hi, DSTV activated services for my mother a pensioner, because she had credit on her prepaid account. She was not consulted nor did she approve this. On realizing this is the case I contacted DSTV to close her account and refund the credit. I have been trying to obtain a refund from DSTV post requesting closure of a account since June. Get same story - refund has been actioned. Below is the last 2 call refs I made, Still no refund and I have proof of all the required emails and documents sent to the proofofpayments email.

DSTV REF CALL 11 July ( ***0/I267) - Batanwa DSTV REF CALL 28 July ( ***0/I270) - Sesethu

Contact me on email : *** or via WhatsApp