DStv ****ty customer service

I've been calling DStv for 3 days now trying to activate a debit order and for some crazy reason no one can assist me, even their WhatsApp chats are useless. It's frustrating to buy airtime of R100 and have it all used up because of their incompetence, and come month end when you don't have time to stand in ques to pay their subscription they disconnect you and charge you a reconnection fee. I guess they don't want to add a debit order to my account because they want to keep charging me their reconnection fee. It's very frustrating how they treat their most loyal customers.