dstv tv service provider to ******

On the 21st November of 2024 I upgraded my package to dstv compact I upgraded on dstv whatsapp. I paid the difference R264 (As the children were home and I prefer they be indoors) the 13th December 2024 I paid R369.0 I was happy with compact kids watch cartoons I am happy my Mrs. happy and kids happy.

13 January 2025 check account R518.0 due on account and I thought what's the point kids must be at school and be busy with homework's same day i downgraded to dstv access via the dstv whatsapp the app requested i pay R188 in which i did on the 14th January 2025

19th January 2025 I called the call center I am requested to pay R100 to be connected to dstv access I asked the consultant what's it for and all she can say is I am sorry. I asked her if she takes her car in for a service and they forget to put in oil and she drives with a car with no oil and destroys the engine will she pay for the damaged engine she then said she knew nothing of cars so she won't answer and hang up on me. dstv multichoice are ******, I paid every amount that I agreed to paying and now I am getting basic channels the is clearly a whatsapp trail to prove my upgrade and downgrade i even have proof of payments