GA
Geraldine A
1 reviews | Active since Aug 2011
03 Nov 2022, 10:50
DSTV trying to **** us
We made a payment of R600 this morning. It's for the subscription+reconnection. When it was not connected we called MultiChoice just to be told that an outstanding balance of R273 was due. How do we owe that kind of money when we pay the acc R548 every month. How do you include add ons without the subscriber's consent. Let me make it easy for you. Cancel that Disney+ add on, use the money that we unknowingly payed every month and pay that outstanding R273. Please reconnect my dish asseblief. I don't want to get angry and go to social media please. Our customer nr is ***1
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Nov 2022, 11:21Hi Geraldine Adams ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Nov 2022, 11:21
Official
Hi Geraldine Adams ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Nov 2022, 16:57Hi Geraldine
Kindly note that we tried contacting you on your mobile number 08480****00 with a *** and could not get hold of you, please note that we have reconnected the services and canceled the Disney+, and reversed the charges, please note that your monthly payment on compact plus price lock with Explora ultra is R649.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Kindly note that we tried contacting you on your mobile number 08480****00 with a *** and could not get hold of you, please note that we have reconnected the services and canceled the Disney+, and reversed the charges, please note that your monthly payment on compact plus price lock with Explora ultra is R649.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Nov 2022, 16:57
Official
Hi Geraldine
Kindly note that we tried contacting you on your mobile number 08480****00 with a *** and could not get hold of you, please note that we have reconnected the services and canceled the Disney+, and reversed the charges, please note that your monthly payment on compact plus price lock with Explora ultra is R649.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Kindly note that we tried contacting you on your mobile number 08480****00 with a *** and could not get hold of you, please note that we have reconnected the services and canceled the Disney+, and reversed the charges, please note that your monthly payment on compact plus price lock with Explora ultra is R649.
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Best regards,