DSTV - trying to reconnect to streaming service

I disconnected my premium package to connect to streaming due to the price change. After disconnecting I couldn't log into "my dstv". Used the chat service (not sure I would call it a service). Absolutely terrible service. After an hour I gave up as the dstv support person had no clue what what to do and didn't seem to care. Called the helpline. They didn't know and supposedly put me through to another agent (and then I was just on hold). So cannot use DTSV at all. The whatsapp help doesn't have the specific item I need. So NOT ONE help channel works. No wonder everyone is switching to Netflix, Amazon etc. Appalling!!!