DSTV trying to commit ***** via debit order

This is my second review this week DSTV just tried again to take the amount of R9564.75 from my bank account and that is ***** my premium must only be R483.09. I phoned several times in January and this this week I even spoke with a supervisor and agents that promise they will phone me back the same day but nope still nothing not a word from DSTV and now I get the sms they will cut my survive because DSTV could not deduct the amount of R9564.75 from my bank account CAN A MANAGER OF DSTV PHONE ME IT SEEMS YOUR STAFF HAVE NO CLUE WHAT THEY ARE DOING