Dstv train your staff on customer service ethics

It is so difficult to deal with consultants from DSTV. You ask a question, their system will take 5 minutes to load, they will sell you insurance and leave your query unresolved. 2 weeks ago I tried topping up my internet via DStv.com I was unable to and I thought it might have been an issue at the time so I called your call centre and I was assisted. Today I spoke to Aleda on the WhatsApp chat she was so unhelpful, maybe it's because it's still vroeg but she forgot that I'm a customer and I pay for the service. She left the chat without resolving my query. It really is frustrating to wait 10 minutes only for the query to remain unresolved.