DSTV TRAGIC SERVICE

Good Day,

Below please find my latest complaint regarding DSTV service and at the end I also included my previous complaint. This seems to be a well orchestrated campaign to block customers at the times that people are viewing their most popular programs with false "outstanding account" codes, They are definitely aware that your account has been paid but are hoping that you panic and are so desperate to get your service back , that you pay again - how on earth can they tell me that my payment is due 20th June when we are in the beginning of June. This has happened more than once and every time I get the same old lame excuse. Terrible service - I hope the new owners get rid of these *********** staff members

CUSTOMER NUMBER ***0 Inbox

Fred Miller <millerwt***mail.com> Attachments Fri, May 31, 6:37 PM (4 days ago) to proofofpayment, me

Dear Highly *********** DSTV staff,

My DSTV service has been suspended with the allegation that I have not yet paid my account. Attached find proof of payment that my account was paid on 20/05/24 and has been paid every month on this date but this is not the first time your incompetence has caused my service to be suspended and I have complained to HELLOPETER and I was contacted by one of your directors apologizing for the "mistake" and promised it would never happen again. I am taking this matter up with him and HELLOPETER immediately.

RESTORE MY SERVICE IMMEDIATELY

F G J MILLER CEL *** One attachment • Scanned by Gmail

Unallocated Escal <***> Jun 2, 2024, 5:52 PM (2 days ago) to me

ENQUIRY REFERENCE NUMBER : ***

Good day,

Thank you for your email My apologies for the delay in responding to your email and for any inconvenience and frustration you may have experienced. We hope to make things better for you in future. Please be advised that the payment is reflecting on your account. Services are active.

Should you need any further assistance ,please feel free to contact us at any time.

Kind Regards. Nonhlanhla Shezi ***:986130

TERRIBLE CASE OF SERVICE BEING SUSPENDED BY DSTV-CUSTOMER **********0 Good day,

Last night at approx 18h00 when I wanted to switch on DSTV my TV screen opened with E33 YOUR PAYMENT R760 IS DUE ON 20/01/2024 (YESTERDAY WAS 17/0/2024 AND MY PAYMENT IS DEDUCTED VIA DEBIT ORDER EVERY MONTH) . When I switched off and switched on again the screen was again filled with the E33 notice but said WE ARE CONFIRMING YOUR SUBSCRIPTION - THIS MAY TAKE A FEW MINUTES AND TOLD ME I COULD CONTACT THEM FOR ASSISTANCE. I used the DSTV Whatspp and was asked questions by an Automated question answering system which was no help at all and only gave subscription payment information. I did get an email address *********** and sent them a copy of my bank statement showing clearly that my payment was up to date and requested that my service should be restored immediately . This morning I still had the same problem and decided to go to their client walk-in centre in Cape Town. No long queue and was assisted immediately. The Client Advisor checked my account and agreed that my payment would be deducted and that my service was active. She gave some weak explanation why I received the E33 message which sounded like utter hogwash. When I got home the service was restored. Last year I had the same problem on the day of the Rugby World Cup Final and also complained to you but did not receive any valid response or apology. This is terrible service from a company who battles to make a profit as people are leaving them in droves. I have just about had enough and am considering switching to a streaming service.

Thanks Hellopeter for your assistance.

FRED MILLER Unhappy customer