DSTV totally hopeless

On the 30/07/2021 I connected with a consultant on the Facebook Messenger, who advised that the dsvt was disconnected due to non payment. I advised her that I have a debit order in place which she checked, that there was indeed a debit order which never went off, not my fault but DSTV’s. I agreed to a ad-hoc debit order that went off for the amount of R469.79. She also advised that the request to reverse the reconnection fee of R50, as a result I will have a credit balance of R50 on my account. They even listed me on TransUnion for their error

On the 03/08/2021 DSTV again tried to debit my banking account for the same amount of R469.79 but was immediately reversed due to insufficient funds.The lady advised that the system sends off the debit order automatically, that is why it was reversed back. Then on the 05/08/2021 I received another sms stating that the debit order was cancelled due to non-payment, her reply was That there was an error debiting your account please consult with your bank. #WIN