Dstv Top Up Data

Last month, 24th of May I requested for a 2GB top up on my data, the agent on the WhatsApp live chat accidentally loaded 10GB. My data usually loads ever month on the 26th so at that time my data was finished hence why I requested for a 2GB top up.

The agent on WhatsApp was very rude(His or her name is Mila) , telling me "I should read before I answer and read to understand not to respond", she later saw her mistake and apologized.

She advised that she was going to escalate for data to be deducted I should disable my router and the waiting time will be 14 days, like really?? And what will happen to the data that normally gets loaded each and every month? It should be there for nothing meaning I will pay for something I will not use. That is not right.

I then went to the branch in Durban CBD and requested for a manger there of which was very very rude and unprofessional, she refused to give her name but they said she was the assistant manager "Sis Tee". She said to me that there is nothing they can do and they cannot help me since I did this online and they are a walk in, okay somehow they would have assisted with contact details like email or contact number for me to call that contact center however she just looked away and told me that she does not have gave any email or contact numner and she doesn't know anyone nor manager from the contact center that can help me, Is that how it supposed to be, what kind of customer service is this. I then requestes for an email address for complaints she said she does not know it, and the solution for my case is that I pay for this data because there is nothing they will do about it.

Is this the way you do maybe to push sales and give us something we didn't request for because you guys know either way we going to pay? Are you guys that desperate?

Today marks exactly the 14 days waiting time but still when I check for feedback using the ticket number given they say there is no feedback and this means that the data that was given to me will be wasted as it is not being used, and I have paid for nothing. Yet I owe Dstv R70 for data that I didn't request for funny... 💔💔💔