DSTV took my money and gave me the wrong package

I visited DSTV/Multichoice website and as I read about their warnings on ****s, I found it sickening that they warn us about ****s when they should take a good look at themselves.

I downgraded last month from 629 or 679 if I made late payment which I was paying to watch the same programs every Godly day. I requested for a family package. After they told me that the downgrade will be active on the 1st of September, I checked online just to be sure and I saw the amount that I had to pay was 379.

I called them to confirm so that there will be no misunderstanding when I have to pay. The consultant confirmed the amount of 379 and said that it will be active on the 1st of September.

A day before the end of Augaust, I logged in to my account again before I make payment and to my shock, the amount to be paid was 629. I was angry, confused and you know what? I was hurt also because, it hurts to give someone your hard earned money and they spit on your face after they receive it.

What hurt me the most and really got me angry was that I noticed they removed all the channels that I was watching when I paid 629/679 if paid late and I had new and meaningless channels. I called again a week ago and told the consultant that I will rather pay the 679 again for this month of September and will resume the downgrade this coming month. She made the arrangements but the chanels are still gone. So in other words I'm watching channels that I'm assuming are family channels but I paid 679. I just want DSTV to tell me who exactly is a ******* here?

When I call them, I'm referred to WhatsApp. When I get to WhatsApp, I'm answered by a robot which has no clue of what I'm talking about and the first relpy will be,"I'm confused", I don't understand your question." I mean really? If the robot is confused about my query then why refer us to a robot?

I can't get the information. I tried all I can but I can't get these dstv channels back. Now I have just handed my money over to DSTV and did not get the products worth the value. It's just not a fair trade at all.